Theia Terms and Conditions
Last updated: August 2026
1. Who we are and agreement to these terms
These terms and conditions ("Terms") are a legally binding agreement between you and GETTHEIA LTD, a company registered in England and Wales with company number 17395702, whose registered office is at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ ("Theia", "we", "us", or "our"). They govern the Theia mobile and desktop apps, the Theia web application, our public website, and related services (together, the "Service").
By creating an account or using the Service, you agree to these Terms. If you do not agree, you must not use the Service. If you use the Service on behalf of a business or other organisation, you confirm that you have authority to bind it, and "you" includes that organisation.
Our Privacy Policy explains how we handle personal information and forms part of your relationship with us. Questions about these Terms can be sent to support@gettheia.co.
2. Eligibility and accounts
The Service is intended for people aged 18 or over using it for business purposes, such as managing a trading inventory. You must provide accurate account information and keep it up to date, keep your login credentials secure and confidential, and tell us promptly at support@gettheia.co if you believe your account has been compromised. You are responsible for activity carried out through your account, except where the law provides otherwise.
If you use the Service as an individual for purposes wholly or mainly outside your trade, business, craft, or profession, you may have additional statutory rights as a consumer. Nothing in these Terms affects rights that cannot lawfully be excluded or limited, and where any provision conflicts with your mandatory consumer rights, those rights prevail.
3. The Service
Theia provides tools for recording and reviewing inventory items, contacts, transactions, and related documents, including optional AI-assisted cataloguing. Available features can depend on your platform, plan, device, permissions, connectivity, and release version.
Theia is a record-keeping tool. It is not an accounting, tax, legal, valuation, authentication, appraisal, insurance, or other professional-advice service, and nothing in the Service constitutes professional advice. You remain responsible for your own records, decisions, legal obligations, and independent verification of item details.
4. Subscriptions, free trial, and payment
Our current subscription for web sign-ups is Theia Pro, priced at £75 per month (plus any applicable taxes), with a 14-day free trial for new customers. The exact price, tax treatment, trial terms, and renewal terms are shown at checkout before you confirm, and the checkout screen prevails if it differs from this summary.
Unless you cancel before the end of the free trial, your subscription converts to the paid monthly plan at the end of the trial and then renews automatically each month until cancelled. Web payments are processed by Stripe. Where you purchase through an app marketplace (Apple App Store or Google Play), the marketplace processes payment and its own billing and refund terms also apply.
You agree to provide current, complete, and accurate billing information and to keep it updated. If a renewal payment fails, we may retry it and may suspend or downgrade your access until payment is made, after giving you notice.
5. Cancellation and refunds
You can cancel a web subscription at any time through Manage billing in Theia, which opens the Stripe customer portal and shows your effective cancellation date and remaining access. Cancellation takes effect at the end of the current billing period, and you keep access until then. Subscriptions purchased through an app marketplace must be cancelled through that marketplace (your Apple or Google subscription settings).
Except where the law requires otherwise, fees already paid are non-refundable, and cancelling stops future renewals rather than triggering a refund for the current period.
If you are a consumer in the UK or EU, you normally have a legal right to cancel a distance contract for digital services within 14 days of purchase. Because every new subscription starts with a 14-day free trial, you are not charged during this period; if a statutory cancellation right nonetheless applies to a payment you have made, we will honour it, including any required refund. Refunds for app marketplace purchases are handled by Apple or Google under their policies. Nothing in this section affects your statutory rights, including rights you may have if the Service is faulty or not as described.
6. Price changes
We may change subscription prices from time to time. If we do, we will give you at least 30 days’ notice by email or in-app message before the new price applies to you, and it will take effect from your next renewal after the notice period. If you do not accept the new price, you can cancel before it takes effect and the old price applies until then.
7. Your content and other people’s data
You retain ownership of all content you submit to the Service, including photographs, descriptions, records, and audio ("Your Content"). You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, copy, transmit, process, display, and back up Your Content only as needed to provide, secure, support, and maintain the Service, and to meet our legal obligations. We do not use Your Content for advertising and we do not claim ownership of it. This licence ends when Your Content is deleted from the Service, subject to lawful retention and backup cycles described in our Privacy Policy.
You confirm that you have the rights and, where relevant, the lawful basis needed to submit Your Content, including photos and personal data about buyers, sellers, consignors, or other people. Where Your Content includes personal data about others, you act as its controller, you are responsible for giving those people any legally required privacy information, and we process it on your behalf as described in our Privacy Policy. You must not upload content you do not have the right to use.
8. AI-assisted features
AI features may suggest item descriptions or attributes and may transcribe voice input. AI output is a drafting aid only: it can be inaccurate, incomplete, or unsuitable, and it is not a valuation, authentication, appraisal, or professional opinion. You must review and independently verify AI output before relying on it for any sale, purchase, insurance, tax, compliance, or other decision. To the fullest extent permitted by law, we are not responsible for decisions you make in reliance on unverified AI output.
9. Acceptable use
You must not:
- use the Service unlawfully, fraudulently, or in a way that infringes another person’s rights;
- upload content you do not have the right to use, or content that is malicious, defamatory, or unlawful;
- attempt to access another user’s account or data, or misrepresent your identity;
- bypass or attempt to bypass security, usage, or subscription controls;
- introduce viruses or other malware, scrape the Service, use automated systems to access it without permission, overload, disrupt, or probe it;
- copy, adapt, decompile, or reverse engineer any part of the Service except to the extent applicable law expressly permits;
- remove or alter proprietary notices; or
- resell, sublicense, or make the Service available to third parties, or use it to build a competing product, without our written permission.
We may investigate suspected breaches and take appropriate action, including suspension or termination under section 13 and, where necessary, reporting to authorities.
10. Availability and changes to the Service
We work to keep the Service available, but we do not promise uninterrupted or error-free operation. Maintenance, security incidents, third-party outages, connectivity issues, or platform changes may affect availability.
We may improve, change, or discontinue features of the Service. If we make a change that materially reduces the core functionality of a paid subscription, we will give you reasonable advance notice by email or in-app message, and you may cancel your subscription before the change takes effect; if you have prepaid for a period affected by such a change, you may request a pro-rata refund for the unused portion.
11. Intellectual property and feedback
We and our licensors own the Service, including its software, databases, designs, text, graphics, and branding. While your account and any applicable subscription are active, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes in accordance with these Terms. All rights not expressly granted are reserved.
The Theia name and logo are the property of GETTHEIA LTD. You must not use them without our prior written permission.
If you send us suggestions, ideas, or feedback about the Service, you agree that we may use them to improve and operate the Service without restriction or compensation, but you retain any rights in your own underlying content and we acquire no rights in Your Content beyond the licence in section 7.
12. Third-party services and app stores
The Service relies on third-party services, including hosting, payment processing (Stripe), and AI providers, and is distributed through the Apple App Store and Google Play. Your use of those platforms is also subject to their own terms. Apple and Google are not parties to these Terms and are not responsible for the Service or for providing support for it. Where you download the app from the Apple App Store, Apple’s standard end-user licence terms apply to the extent these Terms do not cover the same ground, and Apple may enforce these Terms as a third-party beneficiary to the extent its terms require.
13. Suspension, termination, and data export
You may stop using the Service at any time and may delete your account through the account settings, subject to lawful retention described in our Privacy Policy. We may suspend or terminate your access for non-payment, material breach of these Terms, security risk, or unlawful use. Except where immediate action is needed (for example, a security threat or legal requirement), we will give you reasonable notice and, where the issue can be fixed, an opportunity to fix it.
Before deleting your account, you can export your inventory data using the export features available in the Service. If your account is terminated by us for reasons other than your material breach, we will make your data available for export for 30 days after termination before deletion, subject to the retention periods in our Privacy Policy. After termination, your licence to use the Service ends and your information is handled as described in the Privacy Policy and applicable law.
14. Warranties and disclaimers
We will provide the Service with reasonable care and skill. Except as expressly set out in these Terms and to the fullest extent permitted by law, the Service is provided “as is” and “as available”, and we exclude all other warranties, conditions, and terms, whether express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will meet your requirements, be uninterrupted or error-free, or that AI output, item details, or calculations will be accurate. The Service is a record-keeping tool, and you are responsible for maintaining your own independent records and backups of information that is important to your business.
If you are a consumer, this section does not affect your statutory rights, including any rights you have where digital content or services are faulty, not as described, or not provided with reasonable care and skill.
15. Limitation of liability
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be excluded or limited.
Subject to that, and to the fullest extent permitted by law: (a) we are not liable for loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss; (b) we are not liable for loss or corruption of data to the extent caused by your failure to use available export or backup features, or by events outside our reasonable control; and (c) our total aggregate liability to you arising out of or in connection with the Service and these Terms, whether in contract, tort (including negligence), or otherwise, is limited to the amounts you paid us for the Service in the 12 months before the event giving rise to the claim (or £100 if you have paid nothing).
If you are a consumer, we are responsible for foreseeable loss and damage caused by our breach of these Terms or our failure to use reasonable care and skill, and the limitations above apply only to the extent permitted by consumer law. We are not liable for business losses where you use the Service as a consumer.
16. Indemnity (business users)
If you use the Service in the course of a business, you agree to indemnify us against losses, damages, liabilities, and reasonable costs (including reasonable legal fees) arising from third-party claims caused by: (a) Your Content, including any claim that it infringes a third party’s rights or was uploaded without a lawful basis; (b) your breach of these Terms; or (c) your unlawful use of the Service. This section does not apply to you if and to the extent you use the Service as a consumer.
17. Electronic communications
By using the Service, you agree that we may communicate with you electronically, including by email and in-app messages, and that electronic communications, agreements, and records satisfy any legal requirement that a communication be in writing. Service notices will be sent to the email address on your account, so please keep it current.
18. Governing law and disputes
These Terms, and any dispute or claim arising out of or in connection with them or the Service, are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except that if you are a consumer resident in another part of the UK, in the EU, or elsewhere, you may also bring proceedings in your local courts, and you retain the benefit of any mandatory consumer protections of the law of the country where you live.
If you have a problem or complaint, please contact us first at support@gettheia.co so we can try to resolve it informally — most issues can be sorted out this way. If you are a consumer in the EU, the European Commission’s online dispute resolution platform is available at ec.europa.eu/consumers/odr.
19. General
These Terms, together with our Privacy Policy and any terms presented at checkout, form the entire agreement between you and us regarding the Service. If any provision is found unlawful or unenforceable, it is severed and the remaining provisions continue in force. If we do not enforce a provision, that is not a waiver of our right to enforce it later.
You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations under these Terms to a successor in connection with a merger, acquisition, or sale of assets, provided your rights are not reduced. We are not responsible for delay or failure to perform caused by events outside our reasonable control. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.
20. Changes to these terms
We may update these Terms from time to time, for example to reflect changes in the Service, our business, or the law. We will post the updated version on our website and change the “Last updated” date. For material changes, we will give you at least 30 days’ notice by email or in-app message before they take effect, and if you do not accept them you may cancel your subscription before they apply. Changes do not apply retroactively.
21. Contact
GETTHEIA LTD
Company number: 17395702
Registered in England and Wales
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Support: support@gettheia.co
Privacy: privacy@gettheia.co